Returns + Refund Policy

Because many Los Resort pieces are restored vintage or one-of-a-kind, all sales are final unless otherwise stated.

Eligible Exceptions

Refund or replacement requests may be considered only for:

• Significant undisclosed damage

• Incorrect item received

• Verified transit damage properly documented

Requests must be submitted within 48 hours of delivery with:

• Photographs

• Packaging photos

• Written description

Send to:  hello@losresort.com

We’ll review promptly.

Non-Returnable Items

We do not accept returns for:

• Buyers’ remorse

• Slight color variation

• Expected vintage wear / patina

• Fit or dimension issues where measurements were provided

• Custom / restored-to-order pieces

Approved Claims

Approved claims may result in:

• Repair

• Replacement (if available)

• Studio credit

• Partial or full refund at our discretion